Analyst – Technical Client Services

Ayuda is a growing, fun, fast-paced, high-octane, exciting company that lives to empower the D/OOH industry with cool, easy-to-use, innovative software tools that drive the entire out-of-home workflow.

Our team is currently looking for an additional member to elevate our clients experience and provide hands on support, customer care, and a helping hand. Are you a people person? Does cutting-edge technology excite you? Are you a project management enthusiast? Then you might be the next link in this long chain of innovators, game changers, and client experts.


Role Objectives and Responsibilities

Your day to day will look like this:
  • Provide investigative, diagnostic and technical support to our clients in a software environment
  • Track, analyze, and identify trends which may result in broader issues and share with the development team
  • Issue work order requests, handle enquiries, and provide status report on completed phases
  • Record actions taken through a knowledge management portal
  • Liaise regularly between clients, developers, and key stakeholders
  • Keep up with software development and releases
  • Escalate major issues to management

 

Required Experience and Qualifications

  • Bachelor’s degree in Computer science, Information Technology, Business Technology management, or related field
  • At least 2 years of experience in technical environment
  • Understanding of software development, user experience design, and agile software methodologies
  • Outstanding client-service and writing skills
  • Available to work outside of regular business hours
  • Out-of-the-box thinker with a passion for technology
  • Excellent communication and people skills with the ability to multi-task
  • Self-starter with great team player skills
  • Analytical mind and problem solver

 

Nice to have but not Essential

  • Experience or interest in advertising
  • Experience with Jira, Zendesk, Slack
  • Knowledge of SQL queries

 

How to Apply

Send your resume to: JobsGermany@ayudasystems.com.