Client Services Manager

Ayuda is a growing, fun, fast-paced, high-octane, exciting company that lives to empower the D/OOH industry with cool, easy-to-use, innovative software tools that drive the entire out-of-home workflow.

Our team is currently looking for an additional member to elevate our clients experience and provide hands on support, customer care, and a helping hand. Are you a people person? Does cutting-edge technology excite you? Are you a project management enthusiast? Then you might be the next link in this long chain of innovators, game changers, and client experts.

Responsibilities:

  • Provide investigative, diagnostic and technical support to our clients in a software environment
  • Track, analyze, and identify trends which may result in broader issues
  • Issue work order requests, handle enquiries, and provide status report on completed phases
  • Record actions taken through a knowledge management portal
  • Liaise regularly between clients, developers, and key stakeholders
  • Keep up with software development and releases
  • Escalate major issues to management

How to Apply

Send your resume to: Jobs@ayudasystems.com.

Skills & Requirements

  • Bachelor’s degree in Computer science, Information Technology, Business Technology management, or related field
  • At least 2 years of experience in technical environment
  • Understanding of software development, user experience design, and agile software methodologies
  • Outstanding client-service and writing skills
  • Available to work outside of regular business hours
  • Out-of-the-box thinker with a passion for technology
  • Excellent communication and people skills with the ability to multi-task
  • Self-starter with great team player skills
  • Analytical mind and problem solver
  • Experience or interest in advertising is a plus
  • Experience with Jira, Zendesk, Slack is a plus
  • Minimal knowledge of Sql queries is a plus